Shop Policy

1. Introduction

Welcome to Homend Haberdashery, located at 22 The Homend, Ledbury, HR8 1BT, United Kingdom. We are committed to providing exceptional products and services to our customers. The following policies outline our procedures regarding purchases, returns, exchanges, and customer conduct within our store.

2. Store Hours

  • Monday to Saturday: 9:00 AM – 4:30 PM
  • Sunday: Closed

3. Payment Methods

We accept the following payment methods:

  • Cash (GBP)
  • Major credit and debit cards (Visa, MasterCard, American Express)
  • Contactless payments (Apple Pay, Google Pay)

4. Pricing

All prices are listed in British Pounds (GBP) and include Value Added Tax (VAT) at the current rate. Prices are subject to change without prior notice; however, we strive to maintain consistent pricing for our customers.

5. Returns and Exchanges

Homend Haberdashery wants you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns within 30 days of purchase, subject to the conditions below.

Returns Conditions

To be eligible for a return:

  • You must provide proof of purchase (receipt or order confirmation)
  • Items must be unused, unopened, and in original packaging
  • Items must be in resaleable condition
  • Returns must be within 30 days of the original purchase date

Non-Returnable Items

We cannot accept returns on:

  • Items purchased in quantities exceeding project requirements (we reserve the right to refuse returns on excessive over-ordering)
  • Cut or measured items (fabric, ribbon, elastic sold by the metre)
  • Sale or clearance items
  • Items showing signs of use or damage
  • Items not in original packaging
  • Personalised or custom orders

6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or refund, including any return postage costs incurred.

7. Special Orders and Custom Items

Special orders and custom items require a 50% non-refundable deposit at the time of ordering. These items are non-returnable and non-refundable unless faulty.

8. Gift Vouchers

  • Gift vouchers are available for purchase in-store and are valid for 12 months from the date of issue.
  • Vouchers cannot be redeemed for cash and are non-transferable.
  • Lost or stolen vouchers cannot be replaced.

9. Customer Conduct

We are dedicated to providing a safe and welcoming environment for all customers and staff. We kindly ask that customers:

  • Treat others with respect and courtesy.
  • Supervise children at all times.
  • Refrain from bringing pets into the store, except for service animals.

10. Data Protection

We respect your privacy and are committed to protecting your personal data. Any information collected in-store or through transactions will be handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR).

11. Health and Safety

For the safety of our customers and staff:

  • Please follow any posted health and safety guidelines.
  • In case of emergency, follow the instructions of our staff.

12. Amendments to Policies

Homend Haberdashery reserves the right to amend these policies at any time. Changes will be effective immediately upon posting in-store. We encourage customers to review our policies regularly.

Contact Us

If you have any questions or concerns regarding our shop policies, please contact us: